Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which launched back in 2017. Today, companies like Air Canada, Dish Network and U.S. Bank use the platform for their customer service needs. At its annual re:Invent […]
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Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which launched back in 2017. Today, companies like Air Canada, Dish Network and U.S. Bank use the platform for their customer service needs. At its annual re:Invent […]
© 2024 TechCrunch. All rights reserved. For personal use only.
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